:root{
  --indigo:#3833b0;--indigo-700:#2d2992;--indigo-900:#1b1858;--orange:#f08924;--orange-600:#d97410;
  --bg:#f4f5f9;--surface:#fff;--ink:#16162e;--ink-2:#4a4b66;--mut:#7b7c96;--line:#e5e6ef;--line-2:#eff0f6;
  --p1:#d92d20;--p2:#f08924;--p3:#2f6fdc;--p4:#8b8da6;
  --ok:#12805c;--ok-bg:#e4f5ee;--warn:#a15c07;--warn-bg:#fdf1dc;--bad:#c22b1f;--bad-bg:#fde8e6;--info:#2557b8;--info-bg:#e6eefc;--gray-bg:#eff0f6;
  --r:10px;--sb:244px;--shadow:0 1px 2px rgba(22,22,46,.05),0 4px 14px rgba(22,22,46,.04)}
@media (prefers-color-scheme:dark){:root{--bg:#0f0f23;--surface:#181833;--ink:#ececf8;--ink-2:#b4b5d0;--mut:#8587a6;--line:#2a2a4d;--line-2:#222244;
  --ok:#5fd3a5;--ok-bg:#12382d;--warn:#f2b45a;--warn-bg:#3b2d12;--bad:#ff8a80;--bad-bg:#3d1b1a;--info:#8fb1ff;--info-bg:#1a2a52;--gray-bg:#23234a;--shadow:none}}
*{box-sizing:border-box}html{-webkit-text-size-adjust:100%}
body{margin:0;font:15px/1.5 Nunito,system-ui,-apple-system,"Segoe UI",sans-serif;background:var(--bg);color:var(--ink);-webkit-font-smoothing:antialiased}
a{color:var(--indigo);text-decoration:none}a:hover{text-decoration:underline}
@media (prefers-color-scheme:dark){a{color:#a9b0ff}}
svg.i{width:18px;height:18px;stroke:currentColor;fill:none;stroke-width:1.9;stroke-linecap:round;stroke-linejoin:round;flex:none}

/* ---- shell */
.shell{display:grid;grid-template-columns:var(--sb) 1fr;min-height:100vh}
.sidebar{background:var(--indigo-900);color:#c9c8ee;display:flex;flex-direction:column;padding:18px 14px;position:sticky;top:0;height:100vh}
.brand{display:flex;align-items:center;gap:10px;padding:4px 8px 18px;border-bottom:1px solid rgba(255,255,255,.1);margin-bottom:14px}
.brand img{height:30px}.brand small{display:block;font-size:11px;letter-spacing:.14em;text-transform:uppercase;color:#9d9bd6;font-weight:700}
.nav{display:flex;flex-direction:column;gap:2px}
.nav a{display:flex;align-items:center;gap:11px;padding:9px 12px;border-radius:8px;color:#c9c8ee;font-weight:600;font-size:14px}
.nav a:hover{background:rgba(255,255,255,.07);color:#fff;text-decoration:none}
.nav a.on{background:rgba(255,255,255,.12);color:#fff;box-shadow:inset 3px 0 0 var(--orange)}
.nav .count{margin-left:auto;background:var(--orange);color:#fff;border-radius:99px;font-size:11px;padding:0 7px;font-weight:800}
.side-foot{margin-top:auto;padding:12px 8px 0;border-top:1px solid rgba(255,255,255,.1);font-size:13px}
.side-foot .who{display:flex;align-items:center;gap:10px;margin-bottom:10px}
.avatar{width:32px;height:32px;border-radius:50%;background:var(--orange);color:#fff;display:grid;place-items:center;font-weight:800;font-size:13px;flex:none}
.side-foot .mail{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#e6e5fa}
.side-foot button{background:none;border:0;color:#9d9bd6;font:inherit;cursor:pointer;display:flex;align-items:center;gap:8px;padding:0}
.side-foot button:hover{color:#fff}
.main{min-width:0}
.topbar{display:flex;align-items:center;gap:14px;padding:18px 32px 0}
.topbar h1{margin:0;font-size:24px;font-weight:800;letter-spacing:-.01em}
.topbar .sub{color:var(--mut);font-size:14px;margin-left:2px}
.topbar .sp{flex:1}
.pill-test{display:inline-flex;align-items:center;gap:7px;background:var(--warn-bg);color:var(--warn);padding:5px 12px;border-radius:99px;font-weight:700;font-size:12.5px}
.pill-test::before{content:"";width:7px;height:7px;border-radius:50%;background:var(--orange)}
.content{padding:20px 32px 56px;max-width:1280px}

/* ---- surfaces */
.panel{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow)}
.panel>header{display:flex;align-items:center;gap:10px;padding:14px 18px;border-bottom:1px solid var(--line-2)}
.panel>header h2{margin:0;font-size:15px;font-weight:800}.panel>header .sp{flex:1}.panel>header small{color:var(--mut)}
.panel .body{padding:16px 18px}
.grid{display:grid;gap:16px}.g4{grid-template-columns:repeat(4,1fr)}.g2-1{grid-template-columns:2fr 1fr}.g2{grid-template-columns:1fr 1fr}
.kpi{padding:16px 18px;display:flex;flex-direction:column;gap:2px;position:relative;overflow:hidden}
.kpi .lbl{color:var(--mut);font-weight:700;font-size:12.5px;text-transform:uppercase;letter-spacing:.06em;display:flex;align-items:center;gap:8px}
.kpi .num{font-size:34px;font-weight:800;line-height:1.1;letter-spacing:-.02em;margin-top:6px}
.kpi .cap{color:var(--mut);font-size:13px}
.kpi.alert{border-color:#f1b9b4}.kpi.alert .num{color:var(--p1)}
.kpi a.stretch{position:absolute;inset:0}

/* ---- chips */
.prio{display:inline-flex;align-items:center;gap:6px;font-weight:800;font-size:12px;padding:2px 9px 2px 8px;border-radius:6px;background:var(--gray-bg);color:var(--ink-2)}
.prio::before{content:"";width:8px;height:8px;border-radius:2px;background:var(--p4)}
.prio.p1{background:var(--bad-bg);color:var(--p1)}.prio.p1::before{background:var(--p1)}
.prio.p2{background:var(--warn-bg);color:var(--orange-600)}.prio.p2::before{background:var(--p2)}
.prio.p3{background:var(--info-bg);color:var(--p3)}.prio.p3::before{background:var(--p3)}
.chip{display:inline-flex;align-items:center;gap:6px;padding:2px 10px;border-radius:99px;font-size:12px;font-weight:700;background:var(--gray-bg);color:var(--ink-2);white-space:nowrap}
.chip::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor;opacity:.7}
.chip.new{background:var(--info-bg);color:var(--info)}.chip.classified{background:var(--ok-bg);color:var(--ok)}
.chip.review{background:var(--warn-bg);color:var(--warn)}.chip.error{background:var(--bad-bg);color:var(--bad)}
.chip.ok{background:var(--ok-bg);color:var(--ok)}.chip.bad{background:var(--bad-bg);color:var(--bad)}.chip.off{background:var(--gray-bg);color:var(--mut)}
.mut{color:var(--mut)}.small{font-size:13px}.nowrap{white-space:nowrap}

/* ---- tables */
.tbl{width:100%;border-collapse:collapse}
.tbl th{position:sticky;top:0;text-align:left;font-size:11.5px;text-transform:uppercase;letter-spacing:.07em;color:var(--mut);font-weight:800;padding:10px 14px;background:var(--surface);border-bottom:1px solid var(--line)}
.tbl td{padding:12px 14px;border-bottom:1px solid var(--line-2);vertical-align:middle}
.tbl tbody tr:last-child td{border-bottom:0}
.tbl tbody tr.link{cursor:pointer}.tbl tbody tr.link:hover{background:var(--line-2)}
.tbl .subj{font-weight:700;color:var(--ink);display:block;max-width:360px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tbl .subj-sub{color:var(--mut);font-size:12.5px;display:block;max-width:360px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.scroll{overflow-x:auto}
.empty{padding:40px 18px;text-align:center;color:var(--mut)}

/* ---- toolbar / inputs */
.toolbar{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-bottom:14px}
.seg{display:flex;gap:6px;flex-wrap:wrap}
.seg a{display:inline-flex;gap:7px;align-items:center;padding:6px 13px;border-radius:99px;border:1px solid var(--line);background:var(--surface);color:var(--ink-2);font-weight:700;font-size:13px}
.seg a:hover{text-decoration:none;border-color:var(--indigo)}.seg a.on{background:var(--indigo);color:#fff;border-color:var(--indigo)}
.seg a em{font-style:normal;opacity:.7;font-weight:600}
.search{display:flex;align-items:center;gap:8px;background:var(--surface);border:1px solid var(--line);border-radius:8px;padding:0 12px;min-width:260px}
.search:focus-within{border-color:var(--indigo);box-shadow:0 0 0 3px rgba(56,51,176,.15)}
.search input{border:0;outline:0;background:none;font:inherit;padding:9px 0;width:100%;color:var(--ink)}
.search svg{color:var(--mut)}
.btn{display:inline-flex;align-items:center;gap:8px;background:var(--orange);color:#fff;border:2px solid var(--orange);border-radius:8px;padding:8px 16px;font:inherit;font-weight:800;font-size:14px;cursor:pointer;transition:.15s}
.btn:hover{background:var(--orange-600);border-color:var(--orange-600);text-decoration:none}
.btn.sec{background:var(--surface);color:var(--indigo);border-color:var(--line)}.btn.sec:hover{border-color:var(--indigo);background:var(--surface)}
.btn.sm{padding:5px 12px;font-size:13px}
select,input[type=text],input[type=email],input[type=password]{font:inherit;padding:9px 12px;border:1px solid var(--line);border-radius:8px;background:var(--surface);color:var(--ink)}
select:focus,input:focus{outline:0;border-color:var(--indigo);box-shadow:0 0 0 3px rgba(56,51,176,.15)}
.flash{background:var(--ok-bg);color:var(--ok);border:1px solid transparent;padding:10px 14px;border-radius:8px;margin-bottom:14px;font-weight:600}

/* ---- dashboard chart */
.chart{display:flex;align-items:flex-end;gap:8px;height:300px;padding:8px 4px 0}
.bar{flex:1;display:flex;flex-direction:column;justify-content:flex-end;align-items:stretch;height:100%;min-width:0}
.bar .stack{display:flex;flex-direction:column-reverse;border-radius:5px 5px 0 0;overflow:hidden;background:var(--line-2)}
.bar .seg1{width:100%}.bar .s-p1{background:var(--p1)}.bar .s-p2{background:var(--p2)}.bar .s-p3{background:var(--p3)}.bar .s-p4{background:var(--p4)}.bar .s--{background:#c9cadb}
.bar .tick{text-align:center;font-size:11px;color:var(--mut);margin-top:6px;line-height:1.1}.bar .tick b{display:block;font-size:10px;opacity:.7}
.bar .val{text-align:center;font-size:11.5px;font-weight:800;color:var(--ink-2);height:16px}
.legend{display:flex;gap:14px;flex-wrap:wrap;font-size:12.5px;color:var(--ink-2)}.legend i{display:inline-block;width:9px;height:9px;border-radius:2px;margin-right:6px}
.att{display:flex;flex-direction:column}
.att a.row{display:flex;gap:12px;align-items:flex-start;padding:12px 18px;border-bottom:1px solid var(--line-2);color:var(--ink)}
.att a.row:hover{background:var(--line-2);text-decoration:none}.att a.row:last-child{border-bottom:0}
.att .t{font-weight:700;overflow:hidden;text-overflow:ellipsis;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical}
.att .m{color:var(--mut);font-size:12.5px}

/* ---- ticket detail */
.crumb{font-size:13px;color:var(--mut);margin:0 0 6px}
.t-head{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin:4px 0 16px}
.t-head h2{margin:0;font-size:20px;font-weight:800;flex:1 1 360px}
.split{display:grid;grid-template-columns:minmax(0,1.7fr) minmax(300px,1fr);gap:16px;align-items:start}
.mailbody{white-space:pre-wrap;word-break:break-word;font:13.5px/1.6 ui-monospace,SFMono-Regular,Menlo,monospace;color:var(--ink-2);max-height:620px;overflow:auto;margin:0}
.kv{display:grid;grid-template-columns:96px 1fr;gap:8px 12px;margin:0;font-size:14px}.kv dt{color:var(--mut)}.kv dd{margin:0;font-weight:600;word-break:break-word}
.conf{height:6px;border-radius:99px;background:var(--line-2);overflow:hidden;margin-top:6px}.conf i{display:block;height:100%;background:var(--ok)}
.sect{padding:14px 18px;border-bottom:1px solid var(--line-2)}.sect:last-child{border-bottom:0}
.sect h3{margin:0 0 10px;font-size:11.5px;text-transform:uppercase;letter-spacing:.08em;color:var(--mut)}
.timeline{list-style:none;margin:0;padding:0}.timeline li{position:relative;padding:0 0 12px 18px;font-size:13px}
.timeline li::before{content:"";position:absolute;left:3px;top:6px;width:7px;height:7px;border-radius:50%;background:var(--indigo)}
.timeline li::after{content:"";position:absolute;left:6px;top:14px;bottom:-2px;width:1px;background:var(--line)}.timeline li:last-child::after{display:none}
.timeline time{color:var(--mut);font-size:12px;display:block}
.callout{border-radius:8px;padding:10px 12px;background:var(--warn-bg);color:var(--warn);font-size:13.5px;font-weight:600}

/* ---- mailboxes */
.mbs{display:grid;grid-template-columns:repeat(auto-fit,minmax(340px,1fr));gap:16px}
.dot{width:10px;height:10px;border-radius:50%;display:inline-block;background:var(--ok);box-shadow:0 0 0 4px var(--ok-bg)}
.dot.bad{background:var(--bad);box-shadow:0 0 0 4px var(--bad-bg)}.dot.off{background:var(--mut);box-shadow:0 0 0 4px var(--gray-bg)}

/* ---- login */
.login-wrap{display:grid;grid-template-columns:1.05fr 1fr;min-height:100vh}
.login-art{background:var(--indigo-900);color:#fff;padding:48px;display:flex;flex-direction:column;justify-content:space-between;position:relative;overflow:hidden}
.login-art::after{content:"";position:absolute;right:-120px;bottom:-120px;width:420px;height:420px;border-radius:50%;border:56px solid rgba(240,137,36,.9);opacity:.95}
.login-art img{height:38px;width:auto;align-self:flex-start;object-fit:contain}.login-art h2{font-size:34px;line-height:1.15;margin:0 0 12px;font-weight:800;max-width:420px}
.login-art p{color:#bdbcea;max-width:420px;margin:0}
.login-form{display:grid;place-items:center;padding:32px}
.login-form form{width:100%;max-width:360px}.login-form h1{font-size:26px;margin:0 0 4px;font-weight:800}
.field{display:block;margin-bottom:14px;font-weight:700;font-size:13px;color:var(--ink-2)}.field input{width:100%;margin-top:6px}
.err{background:var(--bad-bg);color:var(--bad);padding:10px 12px;border-radius:8px;font-weight:700;margin:12px 0}

/* ---- responsive */
@media (max-width:1100px){.g4{grid-template-columns:repeat(2,1fr)}.g2-1,.g2,.split{grid-template-columns:1fr}}
@media (max-width:820px){
  .shell{grid-template-columns:1fr}.sidebar{position:static;height:auto;flex-direction:row;flex-wrap:wrap;align-items:center;padding:10px 12px;gap:8px}
  .brand{border:0;margin:0;padding:0}.brand small{display:none}.nav{flex-direction:row;overflow-x:auto;flex:1}.nav a span.t{display:none}.nav a{padding:9px}
  .side-foot{margin:0;padding:0;border:0}.side-foot .who .mail,.side-foot button span{display:none}
  .topbar,.content{padding-left:16px;padding-right:16px}.topbar h1{font-size:21px}
  .login-wrap{grid-template-columns:1fr}.login-art{display:none}
  .search{min-width:0;flex:1 1 100%}.tbl .hide-m{display:none}.kv{grid-template-columns:84px 1fr}
}